Refunds and Returns Policy for BlueLightGamePro.com
Effective Date: July 3, 2024
At Samuel & Florence LTD, we want you to be completely satisfied with your purchase of blue light blocking glasses for gamers from BlueLightGamePro.com. If for any reason you are not satisfied, we offer a comprehensive returns and refunds policy. Please read the following policy carefully to understand the process, conditions, and timeframes for product returns and refunds.
1. Return Eligibility
To be eligible for a return, your item must meet the following conditions:
- The item must be unused and in the same condition that you received it.
- The item must be in its original packaging.
- The return must be initiated within 30 days of the purchase date.
2. Non-Returnable Items
Certain items are not eligible for return, including:
- Gift cards
- Downloadable software products
- Items not in their original condition, damaged, or missing parts for reasons not due to our error.
3. Initiating a Return
To initiate a return, please follow these steps:
- Contact our customer support at [email protected] with your order number, the item you wish to return, and the reason for the return.
- Our customer support team will review your request and, if approved, provide you with a Return Merchandise Authorization (RMA) number and return instructions.
- Pack the item securely in its original packaging and include the RMA number inside the package.
- Ship the item to the address provided by our customer support team. You are responsible for paying the shipping costs for returning the item.
4. Return Shipping Costs
You are responsible for the shipping costs associated with returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
5. Inspection and Processing
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If your return is approved, we will process your refund within 7-10 business days. The refund will be applied to your original method of payment.
6. Refunds
If your return is approved, you will receive a refund for the purchase price of the item, excluding any original shipping costs. Refunds will be processed within 7-10 business days and applied to your original method of payment. Depending on your payment provider, it may take additional time for the refund to be reflected in your account.
7. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [email protected] with your order number and details of the issue. We will provide further instructions on how to proceed with the exchange.
8. Contact Information
If you have any questions or need assistance with your return or refund, please contact our customer support team:
Samuel & Florence LTD
1 Paul Chukwudubem Street, Admiralty Drive,
Ibusa, Delta State, Nigeria
Email: [email protected]
9. Policy Changes
We reserve the right to update or modify this Refunds and Returns Policy at any time without prior notice. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about our returns and refunds process.
Thank you for shopping at BlueLightGamePro.com. We appreciate your business and are committed to providing you with quality products and excellent customer service.